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Assistant Manager - Springfield Mall

OVERVIEW: The AM ensures the service and selling environment within the store is fun and engaging for customers at all
times. The AM is responsible for one or more of the following functions within the store: Sales/Credit, Talent, Customer and/or
Operations.
KEY RESPONSIBILITIES:
Sales/Credit
Modify and execute in-store business strategies to drive sales results and achieve individual and store goals in line with
Company initiatives; Demonstrate a high-level of business acumen and understanding of Company reporting
Implement plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and
demands of the business
Effectively promote all brand initiatives, including credit, to achieve individual and store goals
Hold the team accountable for performance in partnership with the Store Manager to improve key metrics and drive sales
Talent
Implement the talent strategy to develop a high-performing and engaged store team accountable for results
Support talent onboarding and training; Provide store team with in-the-moment feedback and coaching on selling
behaviors, customer service, operational tasks, merchandising, etc.
Support the ongoing development of the team, including identifying and resolving performance issues and policy
violations, in partnership with the Store Manager
Network, recruit, interview and hire for open positions and build a bench of talent
Customer
Maintain a store culture that is committed to exceeding customer expectations and delivering the highest level of customer
service at all times
Communicate customer feedback, best sellers, business trends and recommendations to the Store Manager
Apply fashion knowledge to make product recommendations and style customers on the sales floor and in the fitting room
Balance customers and tasks simultaneously using good judgment and teamwork
Operations
Oversee merchandise standards to maximize sales within the store and escalate issues accordingly
Manage the visual presentation execution, including floorset and promotional updates; provide pictures as requested and
escalate issues accordingly
Ensure that the sales floor is full, sized, organized and clean and the backroom is to brand standard
Support the store?s compliance to all Company policies and procedures, including the New York & Company Code of
Business Conduct and Loss Prevention policies
Conduct routine store audits as directed and formulate strategies to improve results with the Store Manager
Implement strategies to achieve store shrink goals in partnership with the Store Manager
Orchestrate proper floor coverage to meet business needs
Proactively monitor store payroll and all other controllable expenses in partnership with the Store Manager
Maintain store safety standards and identify, resolve, and escalate store maintenance issues as needed
Perform transactions including ringing at the Sales & Services desk, processing shipment, etc.
REQUIREMENTS:
1 year of retail management experience preferred
Physical ability to be on the sales floor for extended periods of time, and to move and handle merchandise and fixtures
throughout the store which may entail lifting, and perform all functions as set forth above
Ability to work varied hours/days, including nights, weekends and holidays, based on business needs
Strong leadership presence, fashionable, passionate, acts with integrity, driven, accountable and a team player
Demonstrated track record of success in achieving sales/credit goals, talent management, customer service, visual
merchandising/marketing, and operations
Minimal travel may be required
EDUCATION:
High School Diploma or GED equivalent required; BA/BS degree preferred
As an equal opportunity employer, New York & Company does not discriminate in hiring or terms and conditions of employment because of an individual?s race, color, gender, sexual orientation, gender disorder, age, religion, disability, national origin, marital status, or any other characteristic protected by law. New York & Company only hires individuals authorized for employment in the United States.



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