Sr. Manager Pt. Financial Services

Facility:Crozer Keystone Health SystemDepartment:Patient Financial Service Center (A)Springfield,PAManagementFull-time,Day Shift,40Req #28760

Position Summary:

This position is responsible to ensure that the Revenue Cycle Operational functions contribute to the capture, management, and collection of patient revenue. The Senior Manager, Revenue Cycle Operations is responsible for reporting AR growth or problems that will affect the collection of Cash from the payers. SMRO is responsible for the identification, quantification and the remediation of all cash shortfalls, billing conflicts with payers and the accurate escalation of the affected accounts to the VP of Managed Care.

All staff reporting to the Senior Manager Revenue Operations is to be held accountable for the work completed on a daily basis meets the Quality Assurance indicator and Key Performance Indicator established within the Revenue Cycle Department. This is necessary to ensure that the financial assets of CKHS are protected.

Critical responsibilities include the preparation of reports to be distributed within the Managed Care AR staff to follow up on delinquent payers or overdue claims. The SMRO is also responsible for the appropriate management of staff assuring that all are performing according to metrix defined by management and reviewed with staff on a regular basis. SMRO is also responsible for statistical indicators of revenue cycle performance and for the Managed Care Payers overall financial performance as it relates to our hospital.

The Senior Manager, Revenue Cycle Operations is expected to demonstrate, through plans and actions, that there is a consistent standard of excellence to which all departmental work is expected to conform. Such a standard should be based on establishing and maintaining a constancy of purpose, focusing on continuous improvement within the Manager's influence, and delivering the highest degree of best practices possible.

Performs duties in support of the Health System mission to ensure the highest quality of patient care in an economically sound and efficient manner.

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