Customer Service Rep - Mercy Home Health

Mercy Home Health has a need for a Customer Service Representative. This position is located in Springfield, PA. Bi-lingual candidates are highly encouraged to apply. This is telephone customer service position providing excellent customer service to all callers, which includes answering calls in a courteous manner, identifying callers' needs, and transferring callers to the appropriate parties and logging the calls into the telephone log.
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Uses the telephone ettiquett script to answer each call.
Answers the phone in a professional manner using a compassionate tone by the third ring.
Triages phone calls appropriately and in a timely manner.
Identifies the caller's needs and meets or exceeds caller's expectations.
Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring.
Determines availability of the receiving party (the party to whom the call is being transferred).
Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message).
Identifies and reports all issues or problems with the telephone system to manager or others as directed.
Other duties as needed and assigned by management.
Interested applicants are encouraged to apply online at www.Mercyhealth.org/employment

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