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Customer Service Representative / Dispatcher

McLoughlin Plumbing & Heating Co. has been a leader in the plumbing, heating, and air conditioning service and installation industry in the Delaware Valley since 1964. Our Office is located in the Upper Darby Area.
This is a vital role in the customer's experience. Responsible for providing dispatch with great customer service by answering calls, resolving customer concerns and dispatching service technicians. We value our customers and employees. Come grow with us!
This crucial role requires a dynamic individual with great dispatch experience, customer service skills, as well as scheduling experience.
Responsibilities:
Schedule and dispatch technicians, equipment and/or service vehicles to appropriate locations, according to customer requests.
Monitor technicians locations using GPS to coordinate service and schedules.
Create work orders
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Record and maintain files or records of customer requests, work or service performed, charges, or any other dispatch information.
Requirements:
Minimum of 3-5 years experience as a dispatcher with customer service skills.
Excellent computer and phone skills
Highly organized with exceptional verbal and written communication.
Ability to build trust and demonstrate empathy.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Must have the ability to multi-task and solve problems in order to meet customer's needs or issues.
Compensation/Benefits:
Great starting salary - $21 an hour - DOE
Paid vacation
Health/Dental/Vision Insurance (100% paid for employee by company after 90 days)
401K Retirement Plan with Company Match After 1 year with company


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